Privacy policy

What we collect

• Your Free Fire UID and region, to look the account up and to deliver your order.
• The player details returned by that lookup — nickname, level, region, rank points, guild and pet — stored with the order as proof of what was verified.
• Your email address, only if you choose to give one for the receipt.
• A payment reference and status from our payment provider. We never receive or store card numbers, CVVs or UPI PINs.
• Request IP addresses, used for rate limiting, fraud prevention and the order audit trail.

What we never ask for

We will never ask for your Free Fire password, a login OTP, or access to your Google, Facebook or VK account. Anyone asking for those while claiming to be us is not us.

Who we share it with

• Our payment provider, to take and verify your payment.
• The player-information provider we use to verify a UID, which receives the UID and region only.
• Nobody else. We do not sell personal data or use it for advertising.

How long we keep it

Order records, including the verified player snapshot and the audit trail, are kept for as long as we are required to retain transaction records. Request your data be deleted and we will remove everything we are not legally obliged to keep.

Cookies

The storefront sets no tracking or advertising cookies. A single session cookie is used for staff signing in to the admin dashboard.

Contact

Data requests and privacy questions: support@topuplobby.com.