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Refund policy

Last updated 7 October 2026

Template copy. Have it reviewed by a qualified lawyer, and replace the placeholder company and contact details, before you accept live payments.

When you get a full refund

  • We cannot fulfil your order for any reason.
  • You were charged more than once for the same order.
  • Your payment succeeded but the order was cancelled before fulfilment.

When a refund is not possible

  • The diamonds have already been credited to the UID on your order. Delivered in-game currency cannot be reversed.
  • You supplied and confirmed the wrong UID. The player card is shown before payment precisely so this can be caught.
  • The game account was banned or restricted by the publisher.

How to request one

Email support@topuplobby.com with your order reference. Approved refunds are returned to the original payment method and typically reach you in 3-7 working days, depending on your bank.

Chargebacks

Please contact us before raising a chargeback. Orders under dispute are paused while we investigate, and we may refuse further service on accounts with unresolved disputes.